Frequently Asked Questions

You can create an account by clicking on the icon of the person – this is found on the upper right of the page underneath our listed phone number.

This is the best way to order because by creating an account, you have full access to our Customer Center at which you can: Place a Sales Order, Check status of your order, or See/Print sales receipts, or call our Customer Service/Order line toll free 1-888-307-1839.

Because most of our products ship via FedEx, UPS or common carrier, we are unable to ship to PO and/or APO boxes. For more information on shipping view our Shipping Policies.

If you elected to create an account when you originally ordered you can check your order status online. Otherwise you can check the status by calling our customer service lines at 1-888-307-1839, Monday - Friday from 8:00am to 5:30pm Central Standard Time. You may also contact us with any questions..

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

We provide you multiple ways to order.  

1. Click on either of the buying options (+Add to Cart, etc.)  by the product you would like to order on our website, follow the online instructions to complete your order. A major credit card is required for this order option. You may create an account by entering your email address and creating a password. This is the best way to order because by creating an account, you can take full advantage of our Customer Center:
   • Placing a an Order
   • Tracking your order
   • Seeing/Printing sales receipts. 
2. Call our Customer Service/Order line toll free 1-888-307-1839.  Send in a certified check or money order for your products. Just print out the order form on our order form page, fill it out and send it with your certified check or money order. Personal checks are also accepted. Orders will not ship until the personal check clears which usually takes 10 days. CLICK HERE TO GO TO THE PRINTABLE ORDER FORM
   1. Orders can be scanned to us 24 hours a day. Just print out the order form, fill it out and email it to us at sales@reliableramps.com. CLICK HERE TO GO TO THE PRINTABLE ORDER FORM
3. Contact Us with your phone number and the best time to call you and we will take your order over the phone.

 For more information call our customer service lines at 1-888-307-1839 (Monday-Friday 8:00am to 5:30pm Central Standard Time).

Our Customer Service Specialists are here to assist you and help you make your best purchasing decision. Get the answers you need by calling our customer service lines at 1-888-307-1839, Monday - Friday from 8:00am to 5:30pm Central Standard Time. You may also Contact Us with your questions. We monitor our customer service in box constantly throughout the business day and will reply to you promptly.

There are numerous potential reasons for this.  First, be sure the credit card number you entered was a valid, active account. If you entered it the first time without dashes, try again with the dashes and visa-versa.

Second, if you leave any of the form fields blank like the e-mail address or one of the others, the order will not go through, so take your time and check the form carefully so that all your information is correct. Third, be sure in the form field where it says "billing address" you put the name and address the card is billed to. If the billing address entered and the one on the credit card are different, the processor will assume you are an unauthorized user. This feature is for your protection so someone who may find a lost card cannot use it without knowing the correct address registered with the card. Put the address you would like the item shipped to in the "ship to" form field even if it may be the same as the bill to address.

This system is very secure and will not accept your payment attempt even with a small error. If you are denied please try again and take your time to eliminate errors.

Yes! ShopPay provides a monthly installments option to pay for your order in either 3, 6 or 12 month installments.  Follow the steps below to choose this option when submitting your order on your mobile device:

Step 1: Choose the ShopPay button to begin the payment process on the checkout form:

Step 2: Choose the "Pay in monthly installments" option, and then scroll down to enter your debit card info:

Step 3: Enter the correct debit card and bill to information for the order, and then scroll down to the order summary:

Step 4: When you confirm the order, select the Continue to payment plans button:

Step 5: Enter your annual income and click Continue

Step 6: Choose the appropriate plan based on your preference - 3, 6 or 12 months - and click Continue

As always, if you have ANY issues with setting payment up for orders, or for any other questions on the Reliable Ramps website, please call our Ramp Experts at 888-307-1839.  They'll be more than happy to help you and make sure any questions are answered for you!

Thank you!

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@reliableramps.com and we will process an insurance claim on your behalf.

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.  

You can find additional info on our return policy here.

We offer a One-Year Warranty on most Reliable Ramps brands.  Products not manufactured by Reliable Ramps are covered under the warranty of their manufacturer.

Product-specific warranty information can be found on each product page under the “Warranty” tab. We guarantee our product to be free of defects at the time of receipt.

Our warranties are non-transferrable, and become void if the product has been misused, neglected, altered, damaged or tampered with.

The manufacturers reserve the right to substitute, discontinue, alter or modify any product or part at any time without notification. If the product is discontinued or modified prior to the warranty claim, Reliable Ramps will substitute the defective product or part.

Reliable Ramps shall not be held liable for any damages that arise from the use of our products, including and not limited to property damage, loss of value of the product or loss of use of the product.

To Submit a Claim:

Please note that all warranty claims must be made directly to the original place of purchase.

•  Please contact us promptly at (888) 307-1839, Mon - Fri from 8am to 5:30pm CST.

•  Please be prepared to submit photos to assist our staff with processing your claim. Any defects will be determined by Reliable Ramps with relevant evidence. If a defect is confirmed, Reliable Ramps will replace the defective part with the same or similar product at no charge. The purchaser is responsible for labor charges.

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customerservice@reliableramps.com.

The majority of orders will be shipped via FedEx or other similar carrier, regular ground service unless otherwise stated on the web site.  Depending on your location you should receive your order between 2 and 10 business days unless otherwise stated on the product page for the particular item you are ordering.

Please let us know because we want to make sure you’re getting your purchase in a timely manner and that you’re 100% satisfied with both your products and the service you receive. If you need your order by a specific date please call our customer service department toll free at 1-888-307-1839 (Monday - Friday 8:00am to 5:30pm Central Standard Time). We will be more than happy to give you your shipping options and costs so you can make your best purchasing decision.

The cost for shipping and handling is located after the product price for each item. This cost is in addition to the item cost. All shipping costs indicated are for the continental or lower 48 states of the US only. Customers from Hawaii, Alaska, Puerto Rico, or Canada should call our customer service lines at 1-888-307-1839, Monday - Friday from 8:00am to 5:30pm Central Standard Time for a shipping quote.

Some items ship free freight. These items do not have a shipping cost listed after the product price. For more information on shipping view our Shipping Policies.

We do not, and because of this we do not currently ship outside of the USA. We are only able to ship to the USA "Including Alaska, Hawaii, & Puerto Rico" and Canada. However, please make sure to contact us for shipping costs with any shipments going outside of the Lower 48 States. Simply send us a message via our contact form. Include in your email your full shipping address including your postal code, the item number, and the description of the product. Typically we provide freight quotes the same or next business day.

Some products listed on this site may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Please note: A proposition 65 warning does not necessarily mean a product is in violation of any product-safety standards or requirements. For more information, please visit https://www.watts.com/prop-65